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Prod support analyst activities broadly include:

• Provides senior level production support of Tier II applications, databases and/or systems
• Provide technical support for several applications in the SDLC and troubleshoots issues
• Ability to diagnose problems, define and co - ordinate the implementation of solutions individually
• Ability to write, modify, and execute SQL queries for Oracle and SQL Server
• Knowledge of Salesforce and Middleware solutions
• Interfacing with Application Developers to communicate issues and suggest remediation
• Excellent oral and written communications skills along with strong documentation skills
• Resolve Incident Management issues from triage through to resolution
• Managing the running of daily batch processing and scheduled production activities

Required skills:

• Excellent communication skills
• Salesforce CRM, APEX design knowledge
• IBM Middleware knowledge Data Power, ACE, OpenShift React
• Experience with development and testing of enterprise-level software architecture
• Experience with query languages such as Oracle PL/SQL
• Experience developing/optimization of query language scripts
• Experience with common data fix procedure
• Experience/understanding of agile process and its roles
• Experience using large scale version control, build and PMO tools (DevOps, etc.)
• Strong software analytic skills/experience
• Experience in training/mentoring a junior developer is a plus
• Experience/understanding of healthcare industry is a plus