Job Seekers, Please send resumes to resumes@hireitpeople.com

Detailed Job Description:

• Direct supervision of remote Customer Support staff located across the state
• 100 % travel to perform site visits, performance evaluations and staff training and/or mentoring sessions geared to gauge & improve overall customer service
• Coordinate staff scheduling, supervises workload and project status
• Ensures compliance with company policies, customer requirements, quality goals
• Monitor trouble calls & ensures their timely and effective completion
• Provide management level reports on activities, metrics, trends and issues
• Recommend purchase of new equipment and tools to improve staff effectiveness