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Detailed Job Description:

• Imaging, deployment & technical support of laptops, desktops & peripherals to in house & remote customers.
• Configure & support desktop applications & ensure configurations comply with IT policies.
• Date backup & restore, hardware surplus.
• Provide onsite desktop support for customers located within assigned locations.
• Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
• Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
• Install & support network devices providing business critical service Perform end user data back-up and recovery ensuring attention to detail Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
• Open/document/track problem tickets escalating to appropriate workgroups when required.
• Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
• Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.