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• Leading the development of new features and solutions in Microsoft Teams
• Participating in projects in to further secure the Office 365 and Microsoft Teams platform.
• Identify improvements to Microsoft Teams environment based on experience and industry expertise.
• Partner with other areas within IT to deliver overall improvements to the operational processes and end-user experience.
• Author architectural and operational handbooks for documentation and transferring operations from Engineering to Operational teams.
• Provide guidance as needed to operational teams to support L3 incident management
• Identify methods to monitor and improve service stability through the reduction of incidents and service disruptions.
• Maintain expert knowledge in Microsoft Office 365 changes and industry news.
• Consult on design approaches for solving visible and complex business problems. . Provides input into design best practice methodologies and standards. Defines standards for specific processes and / or components.

Requirements:

• Expertise in Microsoft Teams and Microsoft Office 365 systems
• Expertise leveraging PowerShell and GraphAPI to automate operational processes, reporting, and configuration of Microsoft Teams.
• Expertise in leveraging the Microsoft Teams Call Quality Dashboard to improve services.
• Extensive experience interpreting functional needs and writing or editing solution designs for new systems, systems changes or system enhancements.
• Previous experience in the design phase of complex systems projects
• Technology design experience which includes Performance, Security, Availability, as well as Operations, Monitoring and Support.
• Solid functional understanding of the business processes and systems that benefit from effective messaging and collaboration tools
• Strong consulting, leading and mentoring skills
• Exceptional interpersonal skills and written communication skills to frequently interact with all levels of the organization
• Demonstrated ability to effectively work both independently and within cross functional project teams that span multiple time-zones
• Ability to understand the big picture and the short term perspectives of specific situations
• Ability to influence others to achieve results
• Strong problem-solving and analytic skills
• Expert knowledge of the software development lifecycle
• Ability to alter direction easily to accommodate changing priorities