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Job Responsibilities:

• Collaborate with business stakeholders to gather requirements, analyze business processes, and propose innovative solutions using ServiceNow platform capabilities.
• Design and develop ServiceNow modules, workflows, forms, reports, and dashboards to meet business needs and improve overall user experience.
• Customize and configure the ServiceNow platform, including scripting, UI policies, client scripts, and ACLs.
• Develop and maintain integrations between ServiceNow and other enterprise systems, utilizing APIs, web services, and middleware platforms.
• Provide technical guidance and mentorship to junior developers, assisting them in solving complex technical challenges and promoting best practices.
• Perform system testing, debugging, and troubleshooting to ensure the quality and reliability of implemented solutions.
• Collaborate with cross-functional teams, including IT operations, security, and infrastructure teams, to ensure smooth implementation and integration of ServiceNow solutions.
• Utilize ITOM capabilities, including Discovery and Event Management, to enhance visibility and automation of IT operations processes.
• Implement and configure Hardware Asset Management processes and workflows within the ServiceNow platform.
• Stay up to date with the latest ServiceNow features, releases, and industry trends, and proactively identify opportunities to enhance existing processes and workflows.
• Conduct knowledge transfer sessions and provide training to end users and stakeholders on ServiceNow functionalities and best practices.
• Contribute to the ongoing improvement of development methodologies, coding standards, and documentation practices to ensure the scalability and maintainability of the ServiceNow platform.

Qualifications:

• Bachelors degree in computer science, Information Technology, or a related field (or equivalent work experience).
• Minimum of 5 years of hands-on experience in ServiceNow development, including significant experience with ITOM, Discovery, and Hardware Asset Management.
• Strong knowledge of ServiceNow platform capabilities, including Service Catalog, Incident Management, Change Management, and CMDB.
• Proficiency in JavaScript, HTML, CSS, and RESTful APIs, with the ability to develop and customize ServiceNow components using these technologies.
• Experience with ServiceNow integration methodologies, including web services, MID Server, and RESTful APIs.
• In-depth understanding of ITIL processes and best practices, with the ability to translate business requirements into technical solutions.
• Demonstrated experience in designing and implementing ServiceNow solutions with a focus on ITOM, Discovery, and Hardware Asset Management.
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• ServiceNow certifications (e.g., Certified ServiceNow Developer, Certified Implementation Specialist)