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Short Description:

The Desktop Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection,  malfunctions and program problems.

Complete Description:

Northeast Region located in Fort Smith, AR

Travel Required

Valid Driver’s License

Current Vehicle Insurance Certificates

Local Candidates: In-person interviews in Little Rock

The Desktop Field Technician position will provide the Arkansas Department of Career Education (ACE) end users with, desktop, laptop, tablet, and peripheral device support.  This position will be based out of the Fort Smith Office and provide end user support in the Southwest Arkansas Region (as far south as Columbia and Union Counties) as defined by ACE.  This job will require travel to field offices.  The use of State Vehicles may be available at times, but most often the Desktop Field Technician will be responsible for providing their own transportation.

This position will be the “eyes and ears” in the field for ACE.  Selected candidates must have exceptional customer service skill and be willing to take “ownership” of the business assigned to them.

General Description

Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems. Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information. Consults with management to ensure agreement on system principles. Expands or modifies systems to serve new purposes or improve work flow. Determines computer software or hardware needed to set up or alter system.

In addition, this person will be required to provide ¬limited after hours support, 24 x 7 on a rotating basis.

Qualifications:

PC Imaging

Windows XP/7/8 operating system

Active Directory

Experienced in Microsoft Office Suite

File and Print Management

Cicso Switch set-up and troubleshooting

Remote Access Management (LogMeIn)

Wireless Communications (including wireless device provisioning and data restore)

PC Application support

Must possess strong customer service qualities and the ability to work in a team environment

Must have outstanding problem solving capabilities, strong analytical skills and be able to handle multiple tasks concurrently

Must have strong verbal communication skills

Strong customer service qualities and the ability to work in a team environment

Responsibilities:

•             Meet with customers’ to compile, identify and determine job specifications needed to develop new processes, update and modify or correct existing programs and systems.

•             Installation, configuration, troubleshooting and maintenance of PC hardware and desktop software, such as MS Office, Anti-Virus, Adobe, SAP, etc.

•             Provide expert level escalation and technical leadership

•             Support and maintain all customers software and systems, including servers, workstations and software.

•             Provide support for Microsoft operating systems, especially Windows XP, Windows Vista/7/8, and Windows Server 2003, 2008

•             User, group, and computer creation and management within a Microsoft Active Directory environment

•             Provide support on maintaining and configuring Microsoft Active Directory Group Policies to manage desktop client configuration and settings

•             Performs systems maintenance activities through error reports, user modification requests and system problems.

•             Provide 24x7x365 on call support

•             Microsoft SCCM administration and software deployment

•             Learn and Assist in Management of Cloud Computing Environment (i.e. Office 365 and Google Apps for Government)

•             Assist users with setting up and operating workplace mobile devices (iPads, iPhones, Windows Tablets)

•             Learn and Support MAC Laptops/PCs (on a limited basis) 

Skills:

Skill        Required / Desired          Amount               of Experience

Windows Desktop OS (XP\Windows7)  

Required             4              Years

Active Directory Administration

Required             4              Years

Desktop\Laptop\Tablet Hardware          

Required             4              Years

CISCO Switches

Required             4              Years

Group Policy Administration      

Highly desired   2              Years

Remote Access (LogMeIn)          

Highly desired   2              Years

Certifications (MS, Cisco, CompTAI)        

Required