Job Seekers, Please send resumes to resumes@hireitpeople.com

Principal Duties and Responsibilities:

• Support and educate users of on the use of clinical and complementary applications. Prepare end-user training materials.
• Identify and resolve complex issues, escalating as needed for timely resolution.
• Provide high quality service to users, according to defined service level agreements.
• Create and run reports as needed using tools such as Epic Reporting Workbench.
• Document and analyze complex business processes and workflows to drive business process improvements and ensure accurate system configuration. Identify opportunities for process improvement.
• Understand user requirements; translate them into functional requirements, help define business value, and assist users with submission for software updates.
• Develop and execute user acceptance testing plans including creation of test cases.
• Communicate status of various team efforts to leadership and stakeholders, including preparing presentations.
• Participate in team meetings to discuss team and project activities, issues, changes, and communications.
• Motivate junior team members for success and give recognition for results.
• Identify and recommend best practices for business analysis, training, and end user support functions.
• Use recognized project management tools and methodologies
• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties as assigned.

Qualifications:

• Bachelors Degree in Business, Information Technology, Healthcare, or a related field required; Masters degree preferred
• Eight or more years of healthcare information technology experience with knowledge of clinical systems
• Epic Certification desired or must obtain Epic training as outlined by program requirement
• A combination of education and experience may be substituted for requirements
• Skills/Abilities/Competencies: (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.)
• Experience providing training and support to end users, preferably in a healthcare setting
• Deep knowledge and understanding of clinical workflows
• Exceptional problem-solving, workflow analysis and workflow improvement skills
• Ability to effectively translate business requirements to functional requirements
• Possess strong interpersonal skills to effectively communicate with staff at all levels of the organization including both technical and non-technical staff
• Ability to effectively conduct large meetings and working sessions, both formal and informal including department and clinical staff.
• Self-motivated, independent and possesses the ability to learn quickly.
• Strong written and verbal communication skills including facilitation and presentation
• Knowledge of Microsoft Office365 and other popular office productivity solutionsSupervisory Responsibilities:
• No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff
• Fiscal Responsibility: Indicate financial scope information, i.e.: size of budget, volume, revenue, etc.
• No direct budgetary responsibility
• Demonstrates fiscal responsibility by effectively using Mass General Brigham resources
• Working Conditions: Describe the conditions in which the work is performed.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.
• Normal office working conditions. The noise level in the work environment is quiet to moderate.
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision and depth perception.
• On-call coverage expected as business needs dictate.