Job Seekers, Please send resumes to resumes@hireitpeople.com
Primary Skills:
- Mobile Windows
Primary Activities and Responsibilities:
- Configure and maintain Mobile Device Management solutions JAMF, Workspace One, Intune, etc. Supporting 12,000+ end points
- Maintain a 99.99% uptime for the ADM platform
- Support the deployment of mobile devices configurations for custom mobile applications, enrollment processes, troubleshooting implementation and connectivity issuesProvide ongoing operational support of business and BYOD mobile devices and mobile applications.
- Prepare instructions and coordinate with employees to activate, enroll, and otherwise set up mobile devices for utilization within an automated environment.
- Providing user management including troubleshooting user login, profile, and permission issues.
- Assisting with planning, prioritization, execution, and documentation of client - approved change requests.
- Review applications and provide configuration recommendations for the identified mobile platform
- Evaluate, recommend, and support configuration changes, enhancements, and modifications to the mobile environment.
- Maintaining standards, standard operating procedures (SOPs) and documentation on an ongoing basis.
- Miscellaneous activities and responsibilities as assigned by manager
- Learn new hardware and software rapidly
Experience:
- 10 years professional work experience in mixed environment of IOS/Android/Windows/Mac OS support
- 5+ years experience with JAMF administration and support
- Experience with Mobile Device Management systems (JAMF, Workspace One, Intune, etc.)
- Experience with the remote deployment and management of iOS and Android devices
- In depth understanding of carrier configuration and mobile hardware.
- Experience with ITSM Tools for incident and service request tracking.
- Strong troubleshooting, problem solving and creative thought-processing skills.
- Must be able to communicate effectively and cooperatively with end-users, IT staff, management, and vendor support personnel.
- Experience with working multiple projects at once.
Education Requirements:
- Bachelors Degree/4-year Degree in IT
- JAMF 300 Certified or other JAMF certification (or equivalent experience)
