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Detailed Job Description:
- 5+ years of experience supporting large scale system as a Triage analyst
- Experience with customer support using tools such as Dynatrace, Elk and Power BI
- Experience with processing IT related tickets
- Experience using Oracle SQL to generate and execute complex queries for Triage analysis
- Experience using Azure DevOps
- Experience using Agile methodology
- Knowledge of APIs and Asynchronous programming
- Experience working in healthcare industry is a plus
- Experience training junior analyst is a plus
- Knowledge of IBM middleware products such as App Connect Enterprise and DataPower
- Excellent communication and documentation skills are desired