Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Responsibilities:

• Provision access to users. Address security issues such as ID and Password.
• Log interactions and escalate as needed. Follow up on escalated issues.
• Direct customers to guides and training resources.
• Update training materials.
• Perform emergency setup and configuration for customers.
• Provide training to customers in routine program operation.
• Monitor the system for errors, bug, and potential performance enhancements.
• Analyze and resolve technical problems raised by external customers via phone, web chat, email, and fax.

Qualifications:

• Bachelors degree in computer programming or equivalent training required.
• 5-7 years experience required.
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Basic ability to work independently and manage ones time.