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Detailed Job Description:

• Work under the direction of the Agencys designated project manager. Participate in and leadactivities as directed by the Agency.
• Work on large, complex projects that have enterprise - wide impact and require subject matterexpertise of multiple process improvement areas and mastery of process improvement tools.
• Work as a project team member on multiple projects to facilitate process improvementsinvolving multiple business areas and state agencies.
• Elicit, identify, analyze, and document business processes and requirements for business unitsand sister agencies. Translate business requirements and/or user stories into functionalrequirements. Document requirements and/or user stories in Azure DevOps. Design userinterface screens.
• Analyze the business processes and make recommendations for business processimprovements. This requires a high level of understanding of the organizations businesssystems and processes.
• Serve as the primary liaison between internal and external users and technical resources totranslate business needs into technical requirements.
• Understand technical problems and solutions in relation to the current, as well as the futurebusiness environment.
• Develop meeting summaries, requirements documentation, screen designs, and other SDLCartifacts within required timeframes.
• Develop and maintain test plans and scripts for manual testing.
• Lead manual testing efforts for each release in dev and beta environments.
• Coordinate with the functional owner and developers to research anomalies, identify root cause,and troubleshoot through resolution.
• Capture and document metrics in support of the user acceptance testing and recommendimprovements.
• Assess current testing processes; recommend and implement process improvements, includingautomation where practical.
• Provide estimates for testing and requirements analysis.Create and manage SQL queries and analyze data to respond to ad hoc requests, troubleshoot,test, or investigate anomalies, as needed.
• Adapt to changes in daily work plans based on customer support needs.
• Assist in the completion of status reporting and escalation of issues to management.
• Coach and mentor junior staff

Required Experience:

• A minimum of 7 years of IT experience, 4 years of experience in process engineering, and 2 yearsof project management experience.
• Knowledge of leveraging both IT solutions and business process improvements.
• Must demonstrate expertise in strategic planning, tactical execution, project management,process management, and business systems requirements definition.
• Knowledge of advanced management principles and practices, methods of data collection andanalysis.
• Knowledge of process engineering principles and practices.
• Knowledge of project management principles, methods, techniques, and tools for the effectivemanagement of projects from initiation through project closure.
• Proven communication skills, both orally and in writing, with technical and non-technical staff,and all levels of management.
• Skilled with Microsoft Visio, SharePoint, the Microsoft 365 Office Suite, and familiar withbusiness analyst software tools.
• Skilled in providing technical expertise and direction for the development of complex softwareprojects.
• Skilled in working on one or more projects as a project lead. Must be able to mentor andcoach junior staff.
• Must possess strong analytical and problem-solving skills.
• Ability to communicate complex ideas to technical and non-technical staff, as well as all levels ofmanagement, both orally and in writing.
• Ability to elicit requirements using interviews, document analysis, requirements workshops,surveys, and site visits.
• Ability to map business processes, use cases, tasks, and workflows.
• Ability to establish and maintain effective working relationships with others.
• Ability to work independently and in a team to meet deadlines.
• Ability to plan, organize, and coordinate multiple projects and work assignments.
• Ability to organize data into logical formats for presentation in reports, documents, and otherwritten materials.
• Ability to conduct fact finding research.
• Ability to collect, evaluate, and analyze data to develop alternative recommendations, solveproblems, document workflows, and other activities relating to the continuous improvement ofprocesses.
• Goal oriented, action focused, pragmatic, and self-disciplined.