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Job Responsibilities:

• Contribute to Georgia Technology Authority (GTA) operations & support, follow defined best practices, implement support process, for supporting the GTA tools and secure development tools.
• Coordinate application deployments, upgrades and changes with the relevant configuration management, application development teams, business stakeholders and leadership, define the upgrade and communication plan for the system’s users, send out upgrade, informational and outage notifications.
• Assist customer agencies in configuring AWS, Google Workspaces and Azure accounts.
• Deploy the AWS architecture for GTA Software Development tools including infrastructure, storage, compute, connectivity, and necessary configuration to ensure robust 24x7 availability and uptime.
• Contribute to development and documentation of a robust patching and monitoring process and implement across all GTA Dev-Ops supported environments.
• Implement robust operational monitoring for all GTA tools in scope by working with the QLIK team to develop and maintain publicly visible dashboards and application availability status, ensure alerting is sent to appropriate stakeholders in case of application or infrastructure outage.
• Regularly assess and maintain GTA Security standards including, patching, hardening and use of standardized images.
• Contribute to incident management investigation and root cause analysis when tools or applications are affected, implement corrective and preventive actions; ensure the team is represented on IT outage bridges and communication channels when appropriate.
• Personally manage secure Linux servers in the data center and in AWS according to appropriate Federal and State guidelines (TIBCO).
• Ability to effectively prioritize and execute tasks in a high-pressure, highly dynamic environment.
• Adaptive learner and always open to work on the new tools and technologies.
• Strong written, oral, and interpersonal communications skills
• Excellent problem-solving skills and demonstration of critical thinking
• Monitors integration activity using system console and reports abnormal behavior to management.
• Provides Tier-1 and Tier 2 support and participates in rotational on-call customer support.

Minimum Qualifications:  

• Associate’s or higher post-secondary education degree in programming/systems or computer science AND Three (3) years of system administration experience OR High School Diploma or the equivalent (GED) AND a minimum of six (5) years of system administration or related work experience.
• 2 years’ experience supporting commercial or government accounts in AWS.
• 6 years of demonstrated experience in System Administration Support in Linux or Unix
• 3 years of demonstrated shell scripting experience (ksh, bash, etc.)
• 3 years of demonstrated experience with configuring Sudo scripts.
• 5 years of Linux operations & administration skills
• 3 years’ experience utilizing AWS monitoring and logging solutions (CloudWatch, CloudTrail, Guard Duty, Centralized Logging, etc.)
• 2 years experience managing Linux/UNIX operating systems in an AWS heterogeneous environment.  
• 3 years experience troubleshooting Linux/UNIX issues in a virtual server environment                        
• 2 years experience with scripting languages (Python, Perl etc.)                                                      
• 2 years experience with automation tools (Ansible, Puppet, Chef, etc.)    

Preferred Qualifications:  

• Good knowledge of Cloud infrastructure management in AWS, Azure, and Google Workspace.
• Experience with the common cloud environments, with a strong understanding of infrastructure as code
• Windows operations & administration skills, in AWS or Azure
• Google Workspace configuration and support experience
• Scripting experience in Terraform is a PLUS.
• Experience with Application support, managing infrastructure, monitoring and etc.
• Demonstrated history of working with code* suite of AWS tools.
• Experience with editing and developing IAM JSON rules.
• Experience utilizing Route53 for DNS.
• Demonstrated experience with AWS Certificate Manager, and utilization of external certificates in AWS.
• Familiarity with networking in AWS.
• Experience with compliance validation processes in AWS
• An AWS Sysops Administrator and/or AWS Advanced Networking certification is a PLUS.