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Essential Duties:

• Analyzes complex business problems and processes and recommends efficiencies using automated solutions r process reengineering.
• Provides technical expertise to business units (Finance, Telecom, Infrastructure, etc.) in identifying, evaluatingand developing system(s) solutions that are cost effective and meet business unit(s) requirements.
• Performs business analysis utilizing current best practices as recommended by the International Institute of
• Business Analysis Knowledge Areas. (i.e. Business Analysis Planning & Monitoring; Elicitation Collaboration; Requirements Life Cycle Management; Strategy Analysis; Requirements Analysis and Design;
• Solution Evaluation & Recommendation) and agile methodology user stories, epics, and release management.
• Performs research based on accepted research techniques incorporating information from (but not limited to) industry accepted professional organizations, relevant vendors, and acceptable market research firms such as Gartner, etc.
• Prepare for and present presentations to stakeholders, project teams, and relevant review committees as required.
• Writes, retains, and maintains system requirements and design documentation.
• Creates detailed project documents, workflows, test scripts, and diagrams to provide clearly defined project deliverables.
• Creates and organizes new supporting documents.
• Creates user documentation to increase users understanding of the final product and/or process re-engineering.
• Edits content to ensure compliance with the organizations style guidelines and branding consistency.
• Communicates and documents updates for users..
• Assist assigned Project Managers with project planning and execution as necessary.
• Create, review, and propose solution architectural diagrams.
• Research, document and present project related business unit processes\workflows utilizing the appropriate tools and processes.
• Lead, work as a team, member and collaborate on cross-functional teams.
• Partners with the IT Security team in the prevention, analysis, and mitigation of IT security-related items.
• Identifies and reports on compliance issues that require follow-up or investigation.
• Tracks and fully documents all changes for functional and business specifications.
• May be required to work with Developers (vendors), QA Testers, Project Managers and business unit representatives to articulate, develop, test, and validate functions for applications or network platforms\architectures.
• Work with business unit teams to develop high level cost estimates and possible ROI estimates.
• Manage multiple competing priorities through effective communication and coordination.
• Works with Procurement, Project Managers, Legal, Business Unit Representatives to navigate the procurement process when required following organizational procurement procedures.

Knowledge, Skills & Abilities:

• Knowledge of concepts, theories, and best practices as set forth by a related professional organization such as the International Institute of Business Analysis (preferred) or Project Management Institute.
• Well-developed communication and collaboration skills.
• Professional documentation and presentation abilities within a technical and business organization.
• Skills in organization and proposal\business case creation and presentation.
• Ability to create reports and debrief C-Level executives and other organization members.
• Capability to build and maintain relationships within the organization.
• Utilization of the appropriate tools (at minimum) such as Office365 (Word, Excel, PowerPoint), Microsoft Visioand Microsoft Project.
• Aptitude to create use case scenarios and functional specifications.

Minimum Qualifications Education and Experience:

• Bachelors degree in Computer Science, Information Systems, Business, and\or equivalent experience.
• 5-years experience in an organizational technology and business environment utilizing tools and best practices to resolve business issues and accomplish organizational goals.

Preferred Education & Experience:

• Masters degree in Computer Science, Information Systems, Business, and\or equivalent degree area.
• 5-years experience in an organizational technology and business environment utilizing tools and best practices to resolve business issues and accomplish organizational goals.
• Equivalent professional experience may be considered in lieu of Masters degree.