Job Seekers, Please send resumes to resumes@hireitpeople.com
Job Responsibilities:
- All aspects of user and license management including new user setup/deactivation, roles, profilespermissions, public groups, organization wide defaults, sharing rules
- Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settingsmobile administration, dashboards and reports
- Sandbox environment management
- Manage less complex Salesforce integrations - those not handled by Salesforce Developer or Consultant/Partner.
- Identify, install and maintain appropriate apps from the AppExchange for event management, mass emaildocument merge, and more.
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
- Identify unused or underutilized platform features
- Coordinate efforts on prioritized project and service requests with CRM Services leadership, team members and Office of Undergraduate stakeholders
- Ensure platform changes are documented and communicated to end users and stakeholders
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
- User support tickets
- Monitor and improve user adoption
- New user and ongoing user training
- Technical documentation
- Working with integrated applications including Office365, Riva Calendar synchronization
Qualifications and Background:
Required:
- Strong Salesforce product knowledge and at least 2+ years of Salesforce Administration hands-on experience with Service Cloud, Education Cloud, Student Success Hub or Experience Cloud
- Certified Salesforce Administrator
- A proactive attitude to platform enhancements
- Designing scalable, best practice solutions
- Excellent relationship-building skills
- Creative and analytical thinker with strong problem-solving skills.
- Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization.
- Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.
- Ability to assess the impact of new requirements on Salesforce and other integrated systems.
- Translating requirements into technical solutions
- Experience in change management and governance
- Training end users and key stakeholders
- Technical documentation
- Available and responsive to questions
- Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process
- Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layoutsapps, actions, custom settings, mobile administration, dashboards and reports
Desirable:
- Trailhead Ranger Level
- Trailhead Superbadges Admin Super Set or App Builder Super Set
- Additional Salesforce certifications, e.g. Advanced Administrator, Platform App Builder
- Bachelors/Postgraduate degree, or professional qualification
- Knowledge, Skills, and Abilities
- Demonstrates continued personal/professional development
- Active in the Salesforce community
- Experience with higher education processes preferred.
