Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Responsibilities:

• Analyze, troubleshoot, and resolve application failures and performance issues
• Support and maintain existing Jira Service Management application
• Design and implement new processes based on customer requirements
• Participate in platform vision development and continuous improvement by leveraging the latest industry knowledge and recommending design improvements
• Develop expertise to train staff on new technologies
• Contribute to the internal wiki with technical documentation, manuals, and IT policies Qualifications:
• Extensive experience deploying, configuring, administering, and supporting Atlassian Jira and Jira Service Management (formerly Jira Service Desk)
• Solid understanding of the Jira back-end architecture
• Proven record of experience building extensions for Atlassian platform using Atlassian Plugin SDK
• at least one scripting language (Groovy, Python, etc.)
• Working knowledge of SQL
• Strong focus on customer satisfaction and attention to detail in your work
• Desire and ability to learn new technologies and provide mentorship for more junior members of the team
• Ability to adapt quickly to new situations and manage competing priorities
• Experience working with Insight, Insight Discovery, and ScriptRunner apps is preferred
• Working knowledge of Linux/Unix systems is desirable
• U.S. Bachelor or higher degree, or equivalent, in Computer Science, Information Technology, Information Systems Management, or a closely related field of study.