Respond to and direct help desk tickets to other technicians for resolution. DGS uses an internal application for ticketing. Exp with Remedy or similar ticketing apps is fine.
Perform installation and troubleshooting of PCs, printers, iPhones and software.
Daily inspections of server room and data closets
Manage backup tape rotation and cases for offsite pickup
Perform network jack activation for correct VLAN
Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems.
Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets
Required/Desired Skills:
Respond to and direct help desk tickets to other technicians for resolution
Installation and troubleshooting of PCs, printers, iPhones and software
Daily inspections of server room and data closets
Manage backup tape rotation and cases for offsite pickup
Perform network jack activation for correct VLAN
Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems.
Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets
