Job Seekers, Please send resumes to resumes@hireitpeople.com
Detailed Job Description:
- Individual is able to work successfully with guidance; is able to manage simple to medium complexity work efforts; does not provide leadership to others.
- 2-3 years of experience in the field or related subject matter area.
- Responds to Tier 1 support requests.
- Provides exceptional customer service.
- Communicates effectively with teammates and customers of varying levels of technical expertise.
- Responds to all break/fix requests associated with end user resources.
- Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
- Maintains up-to-date project and architecture documentation.
- Maintains up-to-date inventory and maintenance records.
- Monitors system resources for server/service anomalies.
- Resolves connection issues between users and resources.
- Maintains detailed change history of changes.
- Supports team efforts to improve cybersecurity controls and defenses.
- Supports team efforts for threat hunting and mitigation.
- Manages time and resource constraints.
Required/Desired Skills:
- Customer Service Required 3 Years
- Desktop/Laptop/Server Hardware Nice to have 3 Years
- Desktop/Server Applications Required 3 Years
- General Network Required 3 Years
- Backup and Recovery Required 3 Years
- Microsoft Office Required 3 Years
- Cybersecurity Nice to have 2 Years
- General Database Administration Nice to have 2 Years
- Audio-Video Support Nice to have 2 Years
