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Essential Duties/Responsibilities:

• Audits all certification applications, both new and re-certifications, to determine program eligibility, reviews requests for certification based on agreements with other certifying bodies, and reviews classification code amendment requests;
• Analyses the application form and the accompanying documentation supplied by the applicant and requests missing or additional information from the applicant as necessary;
• May conduct phone interviews or in person interviews of business owners and conduct site visits of applicant firms to confirm application information and to determine program eligibility;
• Prepares necessary reports to document findings of fact and to make recommendations, references the governing regulations and policies to support findings;
• Presents findings and recommendations to the Certification Review Committee and participates in committee decision making;
• Prepares preliminary denial letters as needed for the review of the Director of Certification and/or IDOA legal counsel;
• Serves as a witness at hearings appealing denial decisions;
• Identifies and assigns appropriate industry classification codes for eligible firms;
• Prepares correspondence to internal and external customers regarding program information;
• Communicates with internal and external customers in writing and via phone, fax, e-mail, and in- person;
• Confers with co-workers and supervisor regarding certification issues;
• Enters requisite application information into electronic database;
• May be assigned to create and/or present program information for workshops, seminars, etc.
• Completes special projects as assigned;
• Performs related duties as assigned.

Job Requirements:

• Preferably have a legal background;
• J.D. or Paralegal certificate preferred.
• B.S. in Political Science, Public or Business Administration, or similar area of study minimum education level or equivalent and related experience;
• Experience in a government or business office environment;
• Familiarity with and experience in applying statutes and regulations to make determinations about eligibility and using applicable provisions to support the determination;
• A valid Indiana drivers license;
• Previous experience with Microsoft Office software suite (Outlook, Excel, Word, Access, PowerPoint);
• Proven oral and written communication skills;
• Proven ability to develop and maintain significant rapport with customers and clients;
• Proven ability to understand, interpret, and apply applicable federal and state laws and regulations;
• Proven ability to review, interpret, and analyze complex business and legal documents;
• Proven ability to reach detailed, logical conclusions utilizing critical thinking strategies;
• Proven ability to provide deliverables and to meet established deadlines
• Limited travel may be necessary, in-state and less than 25% of the time
• Preferably has the ability to communicate/translate oral and written materials to/from Spanish/English.