Job Seekers, Please send resumes to resumes@hireitpeople.com
Complete Description:
Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the desktop support team
-work trouble tickets from system
-solve issues desk side and through remote desktop
-answer how to questions and resolve complex issues related to applications, printers, connectivity
-setup and install new PC’s,
-maintain a positive outlook, be professional, and provide excellent customer service
Greater detail outlined in the skills matrix.
Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
Skills:
|
Skill |
Required / Desired |
Amount |
of Experience |
|
General desktop support either client side or remote |
Required |
3 |
Years |
|
Desktop - Windows 7 Installation, Support, Patching and Troubleshooting |
Required |
3 |
Years |
|
Desktop - Windows XP Installation, Support, Patching and Troublshooting |
Required |
3 |
Years |
|
Desktop - Windows XP to Windows 7 Migration |
Highly desired |
3 |
Years |
|
Windows networking TCP/IP Configuration and troubleshooting |
Required |
3 |
Years |
|
Ability to modify system registry (regedit) |
Required |
3 |
Years |
|
Support and Troubleshooting of Office 2007/2010, IE8, IE9 |
Required |
3 |
Years |
|
Rebuilding Outlook Profiles |
Required |
3 |
Years |
|
Thorough understanding of Active Directory - client side |
Required |
3 |
Years |
|
Build and deploy/setup client machines |
Required |
3 |
Years |
|
Demonstrated experience providing support with remote tools |
Required |
3 |
Years |
|
Install and troubleshoot 3rd party applications on the desktop |
Required |
3 |
Years |
|
Experience with Hard Drive Encryption |
Highly desired |
3 |
Years |
|
Troubleshoot network printers |
Required |
3 |
Years |
|
A+ Certification |
Nice to have |
|
|
