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Core Responsibilities:

Agile Coaching and Facilitation:

• Coach team members in Agile frameworks, primarily Scrum, and foster an understanding of Agile principles and practices.
• Facilitate Scrum ceremonies, including sprint planning, daily stand - ups, and sprint reviews.
• Encourage team collaboration and self-organization to achieve high performance.

Obstacle Removal:

• Actively identify and remove obstacles or guide the team to do so, ensuring a smooth workflow.
• Protect the team from external interruptions and distractions to maintain focus on project goals.

Stakeholder Collaboration:

• Work with Product Owners to maximize product value and ensure that the team understands the backlog items.
• Facilitate communication and collaboration between the development team and stakeholders.
• Ensure transparency in the teams work and progress through appropriate channels and tools.

Process Improvement and Adaptation:

• Continuously seek and introduce new practices and tools to increase team efficiency and effectiveness.
• Adapt processes and practices as per team and project needs, ensuring adherence to Agile values.

Team Building and Support:

• Support and promote team building and collaboration.
• Help the team to create high-value products by ensuring that quality practices are followed.

Reporting and Metrics:

• Monitor and report on team progress and Agile metrics (e.g., velocity, sprint burndown).
• Use metrics to identify areas of improvement and guide team efforts accordingly.

Training and Mentoring:

• Provide ongoing training and mentoring to team members on Agile and Scrum practices.
• Promote a learning culture within the team and the organization.

Qualifications:

• Bachelors degree in Business Administration, Computer Science, Information Systems, or a related field.
• Proven experience as a Scrum Master or in a similar role facilitating Agile teams.
• Strong knowledge of Scrum and other Agile frameworks and practices.
• Excellent facilitation, communication, and interpersonal skills.
• Experience with the ServiceNow platform is highly beneficial.
• Familiarity with data analysis and visualization tools (e.g., Excel, Tableau) is beneficial.
• Ability to handle multiple priorities in a fast-paced environment.
• Scrum Master certification (e.g., CSM, PSM) is highly desirable.
• Skills in problem-solving and conflict resolution.