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Detailed Job Description:

• Hands - on experience (7+) working with Genesys 8.5 along with Infrastructure deployments and Trouble shooting.
• Linux OS experience is necessary
• Experience in Change Management and Production Ticket resolution for any Genesys issues.
• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users.
• Collaborate with other teams to recognize and help adopt best practices in reporting and analysis: data integrity/quality, pipelines analysis, validation, and documentation.
• Experience in programming skills in Java and Spring is a Plus