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Must-haves:

7 to 10 years of IT work experience including managing team(s) responsible for systems engineering, development, administration and support background with Java, and other related OOP languages; React framework STRONGLY PREFERRED
HANDS ON AWS (deploying applications)
Fluent in English and Spanish

Plusses:

Job Responsibilities:

Responsible for owning and managing in a daily basis the administration and support activities for one or several bank platforms.
Provides Level-2 support (diagnosis, fixing) to outstanding runtime defects. Coordinates and prioritizes DevOps teams to fix Production defects accordingly.
Co-responsible with the Release Manager for the release of new software to production and for regular scheduled patching and updates of software and platform components.
Main point of escalation for Application Support team issues across the Bank in production for a particular IT domain.
Accountable for continued maintenance of systems to improve efficiencies. Executes improvement plans to provide better service and increased quality SLAs, and is able to fix critical situations on new software releases.
Has a high level understanding of banking systems and foundation architecture in order to manage the relationship and compliance of SLAs with the applicable software and hardware vendors.
Must interface with members of the IT and user community to coordinate activities relating to the implementation of new software.
Provides technical consultation and support to users and other IT staff.

Core competencies:

Success in leveraging traditional Operations best practices, such as ITSM, as well as emerging methods, such as DevOps, which is in incremental usage within the Bank.
Practical experience in developing and implementing a high-performing Service Operations environment and knowledge of "what good looks like", through the definition and adoption of a governance practice that uses KPIs an! d metrics! to track and measure the quality of service. Integrates them with key accountabilities to ensure consistency of approach and continual service improvement.
Strong vendor management and partner relation skills to identify and leverage resources internal and external to the enterprise to enhance capabilities that support business objectives.