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ESSENTIAL DUTIES & RESPONSIBILITIES:

• Collaborate with IT, City management and leaders to assess near- and long-term virtualization capacity needs with financially sound solutions.
• Develop strategies for service implementations; architect the infrastructure required to support those strategies.
• Act as project lead in the design and review of new services, applications, and hardware; conduct capacity planning as needed.
• Lead, coordinate and participate in key process improvements as they relate to the server environment.
• Coordinate and collaborate with network engineering, business application, and database administration function to ensure availability, reliability, and scalability of servers and cloud services to meet business demands.
• Collaborate on and implement policies, procedures, and technologies to ensure services security and compliance.
• Develop, implement and maintain policies, procedures, and associated training plans for systems administration, usage, and disaster recovery.
• Check the service desk database for Incidents and Service Requests; prioritize and respond to tickets as appropriate and within stated SLAs.
• Serve as cornerstone for escalating server issues; provide timely response to customer escalations.
• Define and document best practice procedures for implementation and maintenance of the environment.
• Perform file system configuration and management; define and perform server backups and recovery procedures.
• Plan and implement strategies for Disaster recovery and Business continuity solutions within the environment. 
• Plan and implement server upgrades, software upgrades, maintenance fixes, and vendor-supplied patches and coordinate those efforts with System Engineer and applications team.
• Provide Web administration support by overseeing and maintaining Web server functions, such as assuring logging and metrics data are stable.
• Monitor and test system performance and provide performance statistics and reports.
• Stay current on security related trends and make recommendations based on research.
• Create shell scripts as required.
• Manage enterprise directory services and supporting server infrastructure.
• Manage all cloud-based back-office services and provide integration support for all other cloud-based services.  
• Define and implement strategies for integrating disparate operating environments.
• Recommend and execute modifications to server environment to improve efficiency, reliability, and performance.
• Develop and server documentation and maintain training materials.
• Manage and/or provide guidance to junior members of the team.
• Perform services and security audits, and backups and recovery.

MINIMUM ENTRANCE QUALIFICATIONS:

• University degree in computer science or related files and / or 5 – 7 years equivalent work experience.
• Microsoft Certified Professional or higher 
• VMware Certifications

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• At least five years’ equivalent work experience in a senior technical analytical position responsible for managing server environments.
• Moderate to advanced knowledge of VMware.
• Experience implementing a new ESX cluster, migrating clusters, decommissioning hosts, updating VMware tools, and building a new vCenter.
• Troubleshooting ESX issues related to storage, network and performance issues.
• Advanced knowledge of the following: Windows Server, Active Directory, RedHat, SharePoint and MS Teams.
• Moderate to advanced knowledge of the following Technologies including Pure Storage, Nimble Storage and Dell Servers.
• Not required, but beneficial if familiar with; VEEAM.
• Experience installing, configuring, and maintaining all manners of server hardware and associated network equipment, including SCSI, RAID, and I/O topology.
• Experience with server performance tuning and monitoring tools.
• Excellent hardware troubleshooting experience.
• Ability to follow the City’s change management policy.
• Ability to work tickets through the City’s service desk ticketing system with detail. 
• Working technical knowledge of scripting code using VBScript, Command Shell, PowerShell or related tools.  
• Good understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.