Tracking, analyzing, and reporting of service consumption of resources by the infrastructure and customer applications in terms of current performance and forecasted future performance.
Providing guidance to customers and IT support sections to resolve and improve performance issues.
Providing capacity planning recommendations based on forecasting or modeling of anticipated resources consumption.
Providing support for rate analysis by modeling and forecasting revenue consumption of billed and non-billed resources.
Technical support and customer service during problem solving to assist internal and external customers.
Assisting in the evaluation and planning of proposed computing resources and services.
Responsible for oversight of the availability and capacity of key service components to gauge optimal or abnormal performance or capacity demands.
Making recommendations on hardware and software technologies to promote cost effective service delivery.
