Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Duties:

• Lead the response to major incidents, including communication, coordination, and escalation as necessary.
• Facilitate incident resolution by coordinating with technical teams, stakeholders, and external vendors.
• Maintain clear communication channels throughout the incident lifecycle, providing regular updates to stakeholders and management.
• Conduct post-incident reviews to identify root causes, lessons learned, and opportunities for improvement.
• Develop and maintain incident management procedures, documentation, and communication templates.
• Provide guidance and support to teams involved in incident response, including training and coaching.
• Collaborate with other IT service management functions to ensure alignment with incident, problem, and change management processes.
• Monitor and report on incident trends, service performance, and compliance with service level agreements (SLAs).
• Participate in on-call rotation to provide 24/7 support for major incidents.

Education: The minimum qualification required for the performance of the above specialty occupation duties is a bachelor's degree or equivalent in Computer Science or equivalent in a related field or a foreign equivalent is required closely related field with relevant experience.