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Job Details:

• Participate in complex technical issues and initiatives related to large scale applications systems databases or other technical products and services. 
• Identify opportunity for process improvements within technical support strategies and plans. 
• Review and analyze technical queries to extract data create standard databases or perform limited programming to fine tune systems supporting low to medium risk technical deliverables. Present recommendations for resolving complex technical queries. 
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards. 
• Work as an internal consultant regarding use of tools and processes. 
• Provide information related to supported system area to functional colleagues internal partners and stakeholders including internal customers.