Job ID :
41180
Company :
Internal Postings
Location :
Trenton, NJ
Type :
Contract
Duration :
12 Months
Salary :
DOE
Status :
Active
Openings :
1
Posted :
21 Aug 2024
Job Seekers, Please send resumes to resumes@hireitpeople.com

Qualifications and Skills Desired:

  • Microsoft Windows 10.
  • Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
  • Experience using Microsoft Excel, Word and Visio.
  • Must have good clear communication skills.

Responsibilities:

  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
  • Maintain a working knowledge of Help Desk and IT Operations procedures.
  • Log all incoming problems and requests and actions taken to resolve them.
  • Provide first response help desk support to all customers and users.
  • Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
  • Provide support for AOC business applications.
  • Provide follow-up status to end-users in accordance with specified support policies and procedures.
  • Ensure closed problems are adequately documented.