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Job Description:

• Perform as a VIPTELA centric SDWAN team SME, be a lead for all questions concerning design and configuration of customer project.
• Able to step into a relevant customer project to help further progression.
• Lead internal training to SDWAN/VIPTELA engineers.
• Help with customer escalation issues.
• Able to independently complete discovery, customer requirement, and coordination with Sales engineering to complete the SDWAN design solution/configuration.
• Programming language related to automation experience will be a plus.
• Directly engage customer, customer engineering team, and other customer 3rd parties to successfully design and deploy SDWAN solution and follow up with any change request and troubleshooting as needed.
• Proficiently process orders according to service level agreements (SLAs), M&Ps, On-Time Performance objectives and quality standards.
• Update all systems and databases with careful attention to detail.
• Provide accurate and consistent internal and external customer communication during established intervals using phone, email.
• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
• Maintain a commitment to safe practices and hold others equally accountable.
• Complete designated amount of work in a specified timeframe with a high degree of quality.
• Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.

Minimum years of experience: 5+ years of relevant experience

Education: Bachelor or Master of Engineering