Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills:

• Fluent in English written & verbal skills, with background in professional writing documentation
• Must be comfortable interacting and facilitating discussions with Stakeholders.
• Strong teaching and mentoring experience.

Job Description: Technical Communications for our tool - of-record for cost estimation, capacity planning, timesheet-charging, capitalization-tracking, and financials - all the efforts that support the CTIO organization.

Professional Documentation:

• Prepare instruction manuals, how-to guides, and other supporting documents to communicate complex and technical information in easy-to-interpret guides.
• Research and create communications that explain the use and illustrate the business value achievable.
• Interview subject matter experts to learn and communicate their unique takes on the tool of record.
• Responsible for the creation of documentation for existing and proposed business processes, systems, functional/technical specifications, as well as the facilitation of sessions with Stakeholders.
• Evaluates technical employees and identifies areas needing improvement.
• Assesses internal customer requirements and evaluates and documents workable solutions.
• Ability to document workflow to support development roadmap.
• Prepares functional and technical requirements for new systems and updates to existing systems.
• Develops and maintains user documentation and instructions for all systems for which he or she is responsible.
• Defines processing logic and translates high level business requirements into detailed functional and technical design documents.
• Determines system utilization requirements by researching and testing systems.
• Understands business initiatives to deliver solutions and provides recommendations in support of business objectives.
• Executive Communication/Writing Sample required.

Continuous Training:

• Creates technical training programs according to requirements. Artificial Intelligence (AI) knowledge is a plus.
• Train on and distribute instruction manuals, how-to guides, and other supporting documents to communicate complex and technical information in easy-to-interpret guides.
• Train on and distribute functional and technical requirements for new systems and updates to existing systems.
• Reports data on completed courses, issues, and absences.
• Determines overall effectiveness of programs and training by listening to feedback and making improvements, as necessary.
• Conducts computer training needs assessment by collecting information on employee skillsets.
• Provides training schedules and agendas and determines course content and objectives.
• Researches and collaborates with other teams tasked with identifying current and future business needs.

Top 3 responsibilities you would expect the Subcon to shoulder and execute:

• Prepare instruction manuals, how to guides, and other supporting documents to communicate complex and technical information in easy to interpret guides.
• Research and create communications that explain the use and illustrate the business value achievable.
• Interview subject matter experts to learn and communicate their unique takes on the tool of record.