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Complete Description:

The Project Manager directs, controls, administers, and regulates enhancement or development.  The Project Manager is the individual ultimately responsible to the agency. The Program Manager’s primary responsibility is to drive the entire effort from start to finish. The Project Manager must ensure that the program is completed on schedule and that the final product meets the business, technical, and established quality requirements.

Years of Relevant Experience: 5 to 7 years

Preferred Education: 4 year college degree or equivalent technical study.

Role Description:

•This position is critical to the Traveler Information Systems (TIS) Section within the Office of Information Technology (OIT).  The TIS Section is responsible for the Department of Transportation’s Intelligent Transportation Management Systems (ITMS) initiatives.  The TIS Section supports and maintains all technology and inter-connectivity for Toll Operations, Delaware Transit Corporation (DTC), and the Transportation Management Center (TMC).  In addition, the TIS Section provides support for statewide communications construction for the Traffic Section that includes all critical infrastructure and equipment associated with the intelligent devices that line Delaware highways (statewide networked fiber, variable message boards, variable speed limit signs, traffic signals, traffic cameras, etc.). The TIS section is required to provide support 24x7.  

Location will be in Dover Delaware but will have some required travel throughout the state (10% or less)

The deployment of the new Computer Aided Dispatch/ Automated Vehicle Location  (CAD/AVL) system is critical to the operation of DTC.  It is imperative that the TIS Section ensure proper analysis and project management for this multimillion dollar deployment.  This position is also a key resource for the production of reference data used for financial and federal reporting.  This position performs compilation and cleansing of data in order to facilitate reporting to DTC management in the areas of revenue, trends analysis, ADA compliance and ridership.

Accountable for the approval and sign-off of the program plan with customer representatives, such as portfolio managers, and all affected program stakeholders.

•Accountable for management of scope for the program and gaining agreement and approval of scope changes with customer representatives and affected stakeholders.

•Build and maintain relationships with key stakeholders and customer representatives.

•Direct work planning and scheduling design work.

•Manage and track the program progress against the program plan.

•Serve as the primary point of contact for all program-related issues and resolution of issues.

•Coordinate and present proposals to agencies as necessary.

•Identify and manage program risk and develops risk mitigation strategies, track to closure.

•Ensure team leads adjust and revise estimates when necessary.

•Anticipate issues and proactively address them. Resolve conflicts with sensitivity and tact.

•Coordinate the establishment of program standards and program specific procedures with team leads.

•Responsible for project compliance with standards and procedures.

•Responsible for the capture and reporting of required program management metrics.

•Responsible to tailor and baseline all program templates.

•Develop and facilitate achievement of program service commitments and performance metrics. 

•Accountable for the final program management evaluation review with stakeholders for approval upon program completion.

•Communicate effectively with customers and software / hardware suppliers supporting the State as appropriate.

•Identify and track issues.

•Balance workload with program members’ capacity.

•Communicate to team members how their work assignments relate to and help achieve program objectives.

•Plan program specific training and orientation needs.

Skills:

Please list projects where the candidate functioned as a manager with subject matter expertise.

Please list any management training or credentials that pertain to management training.

Please list projects where the candidate has started work that was originally initiated by someone else.