Job Seekers, Please send resumes to resumes@hireitpeople.com
Complete Description:
Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Flexible working hours, may require weekends & after normal business hours. Adhering and working within established policy and procedures. Meeting and exceeding established programs SLA's.
Behavior Characteristics:
Interpersonal skills, effective team-player, strong communication and customer service skills, leadership abilities, soft skills, self-motivated, professional, strong analytical skills and detail-oriented.
Skills:
|
Skill |
Required / Desired |
Amount |
of Experience |
Expertise Rating |
|
Provide direct desktop support |
Required |
8 |
Years |
3 - Expert |
|
Expertise in supporting Microsoft based HW/SW (2000, XP, and higher) |
Required |
8 |
Years |
3 - Expert |
|
Experience and working knowledge of MAC OS 10.X & Office 2008 |
Required |
12 |
Months |
2 - Proficient |
|
Configure and troubleshoot wireless connectivity |
Required |
2 |
Years |
2 - Proficient |
|
Experience with LAN/WAN connectivity issues (toning/tracing ports) |
Desired |
2 |
Years |
2 - Proficient |
|
Experience and use of remote control tool sets (LANDesk and DameWare) |
Required |
2 |
Years |
2 - Proficient |
|
Experience and working knowledge of Active Directory & Active Server Role |
Highly desired |
2 |
Years |
2 - Proficient |
|
Experience and knowledge of ghosting software & support of specialized apps |
Highly desired |
3 |
Years |
2 - Proficient |
|
Experience with Call Tracking Systems (preferably Remedy ITSM) |
Required |
2 |
Years |
2 - Proficient |
|
Troubleshoot, diagnose, resolve and document technical service requests |
Required |
5 |
Years |
3 - Expert |
|
MCSA or MCSE |
Nice to have |
|
|
|
