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- 7+ years of experience designing, configuring, and implementing enterprise-class VoIP and TDM-based voice networks
- Hands-on experience with voice and data products including Cisco Unified Communications Manager / Call Manager, Cisco Voice Gateways, Cisco Unified Border Elements (CUBEs), and Survivable Remote Site Telephony (SRST) functionality, VoIP troubleshooting tools, Cisco Routers and Cisco Switches
- Understanding of Voice/VoIP service provisioning methods, service delivery, SLA metrics, and procedures
- 7+ years of experience designing, configuring and troubleshooting large enterprise MPLS converged (voice, video & data) networks
- 7+ years of demonstrated ability supporting complex voice, video and data converged networks
- Experience implementing QoS/CoS policies and priority queuing - WAN & LAN
- Understanding of VOIP protocols and Codecs SIP, RTP, T.38 G.711 G.729.a, H.323
- Understanding of enterprise architectures, routing, and transport protocols
- IPSLA & Netflow monitoring/management