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Systems Support Analyst: The position requires a person to work as a Support Analyst providing high level designing, planning and development services.
Job Duties/Responsibilities:
• The day-to-day work encompasses the full engineering cycle: problem formulation, data collection, analysis, algorithm design, code specification, implementation, and evaluation for performance and correctness
• Respond to issues in accordance with established Standard Operating Procedures and Service Level Agreements.
• Communicate proactively with Programmers Units to assess issues and provide periodic status updates, both short-term and long-term.
• Perform assessment analysis to identify scope of problems and escalate recurring issues to management.
• Support Problem Management calls; provide technical skills to research issues as required and participate on escalations and issue resolution teams to address chronic, priority issues.
• Proactively monitor Business Unit error logs and resolve issues as required.
• Analyze issues by performing root cause analysis; research and design short-term and long-term solutions.
• Under general direction acts as the liaison between the applications development team and the business users to identify, assess, and document business requirements, analyze the impact of proposed solutions across the organization and develop use cases that explain/demonstrate business requirements/specifications to the development team.
• Monitor remotely the daily performance of Programmer / Analyst and Systems Analysts working at our Direct Client District of Columbia Government
• Answer employee’s inquiries regarding computer software programs, help with coding, re-write coding as required, and fix any bugs or resolve problems. Help employees enter commands and observe system functioning to verify correct operations and detect errors.
• Set up equipment for employee use, performing or ensuring proper installation of code, operating systems, or appropriate software. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities with employees at the client location.
• Study software technical manuals, confer with employees who at the client location, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to vendors or technicians for service. Develop training materials and procedures, or train employees in the proper use of updated software.
• Confer with employees and management to establish requirements for new systems or modifications. Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software and share the knowledge with employees
• Hire, supervise, and direct employees engaged in special project work at the client location, problem solving, monitoring, and installing data communication equipment and software.
• Inspect computer equipment and read order sheets to prepare for delivery to employees. Modify and customize commercial programs for internal needs.
• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis. Review project plans to plan and coordinate project activity.
• Manage backup, security and employee help systems. Develop and interpret organizational goals, policies, and procedures. Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements. Stay abreast of advances in technology
• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. Provide users with technical support for computer problems.
• Recruit, hire, train and supervise employees, or participate in employee decisions. Evaluate data processing proposals to assess project feasibility and requirements.
• Control operational budget and expenditures. Review and approve all systems charts and programs prior to their implementation.
• Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines. Assign and review the work of systems analysts, programmers, and other computer-related employees.
• Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades. Prepare and review operational reports or project progress reports.
• Analyze, design and implement system software that brings new functionality, better accuracy, increased reliability, and enhanced scalability.
• The team relies on the abilities of all its members to develop innovative and elegant solutions.
• You must be a self-starter who is comfortable working in a fast-paced environment.
• You must be able to work collaboratively within the team and with other teams at Client sites.
Technical Skills/Environment
• The Systems Support will be responsible for the design, development, testing and implementation of data integration solutions for Data Warehouse and/or leading the design and managing the development through an offshore Development team.
• The Architect/Developer will work closely with Reporting/Business Analysts, Reporting developers, Data Modelers, source systems owners and ETL developers to ensure design and implementation of optimal DW/BI solutions.
• Participate in overall SDLC: source and data analysis/profiling, code and database development, unit and system testing, deployment, post-production tuning and monitoring, etc.
• Coordinate activities with infrastructure engineers, DBA and support team as needed for projects related or impacting DW backend processes.
• Design ETL solutions using Informatica, PL\SQL, Shell scripts, etc.
• Develop, test and implement data integration solutions for Data Warehouse using Unix ksh scripts, PL/SQL and other ETL tools and technologies
• Modify and enhance existing ETL processes, perform reverse engineering, research and suggest improvement, perform impact analysis, etc.
• Understands business 'drivers' and assess tradeoffs of implementing long-term architecture, and data integration strategies vs. implementing short-term but quick wins to business -
• Architect and implement data warehouse solutions
• Ensures that projects follow the prescribed development life cycle and meets quality standards
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Ability to conduct discovery, perform root cause analysis, and make recommendations for the remediation of data quality issues
• The ability to design and recommend data policies and governance structures and control frameworks for the ongoing management of data
• Hands on experience in developing and implementing enterprise data architecture and complex data models for operational and data warehouse applications
• In depth knowledge of Data Integration concepts, approaches, and tools and the role of data architecture in successful implementation of data integration strategy
• Experience in design and implementation of at least one of leading Business Intelligence packages (e.x., SAP Business Objects ….)
• Knowledge of business intelligence best practice processes, tools, standards and practices
• Strong analytical and conceptual design skills; strong problem-solving skills
• Demonstrated experience and success in facilitation of reporting and analytics business requirements would be desired
• Experience with Reporting , Analytics and Dashboard Design best practices
• In depth knowledge of business processes and business information models in a data warehousing context preferably in a SAP BW Environment is a plus
• Applies Knowledge in the field of Business Intelligence and Data warehousing to resolve complex issues, to analyze of situations or data which requires an evaluation of intangibles to define the solution
• Worked extensively on DataStage, Oracle SQL loader, SQL, PL/SQL, Visual Basic and UNIX Scripts
• Exceptional verbal and written communications skills, with an ability to express complex technical concepts in business terms
• Must have excellent client-facing skills; solid teamwork and interpersonal skills; strong ability to work independently when appropriate
• Provides training and mentorship to other professional employees
Qualifications:
• Bachelor’s Degree in a related field or foreign equivalent
