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Short Description:

Will performs all roles of a Desktop Support staff.  Will mentor junior team members, must possesses extensive networking knowledge, and has experience working with complex systems and/or custom hardware.

Complete Description:

This role is focused on actual desktop support and not help desk phone support.   The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Will performs all roles of a level 2/level 3 Desktop Support technician.  Will mentor and train junior team members.  Must have experience supporting complex systems and/or custom hardware/software.

members.  Must have experience supporting complex systems and/or custom hardware/software.

Complete Description:

This role is focused on level 2/3 desktop support and is not level 1 help desk phone support.   The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Candidate must be able to:

- handle difficult situations with clients and turn them into a win for the desktop support team

- work trouble tickets from a service desk system

- be a mentor/trainer for new/junior Desktop Staff and be able to resolve tickets they cannot complete

- solve issues desk side and through remote desktop

- answer how-to questions and resolve complex issues related to applications, printers, connectivity

- image, setup, and install new PC’s

- maintain a positive outlook, be professional, and provide excellent customer service

Greater detail outlined in the skills matrix.

Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week

More than 5 years of relevant experience and preferred education of 2 year degree or equivalent technical study

Greater detail outlined in the skills matrix.

Some work may be required outside of  M-F (7 to 5), not to exceed a 40 hour work week

More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study

Skills: