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Senior Support Engineer will have responsibility for support and
maintenance of Clients critical Microsoft Windows Server Infrastructure.
This individual works on the Wintel Infrastructure Support Team and works in
conjunction with multiple technology groups and business units to maintain a
stable, robust server environment. The Senior Support Engineer must be able to
work independently with the ability to work with others in a widely disbursed
and fast paced team environment.
MUST BE WILLING TO GO ON OUR W-2 - NO THIRD PARTIES
Responsibilities/Duties:
•Develop and maintain service availability metrics/statistics and internal team
documentation
•Handle Tier 3 calls escalated from the Technology Service Center and provide
7X24 on call support on a rotating basis for the server environment
•Provide support, or participate in after-hours activities such as upgrades and
implementations that may occur on evenings or weekends
•Timely escalation of issues to senior management and to vendor resources
•Monitor, troubleshoot and repair all server hardware and o/s problems
•Develop automation for daily manual tasks to increase efficiencies
Qualifications:
•Minimum 5+ years experience supporting Information Technology in a large
enterprise environment
•Must be detail oriented with exceptional problem solving and communications
skills; including the development of internal documentation
•Must be able to complete tasks/assignments as part of the team and also manage
individual tasks/assignments, milestones and deliverables to successful
completion; requiring only minimal guidance
•Must demonstrate critical thinking, indentify support trends and develop
appropriate action plans to address potential support issues and be able to
leverage peers and other technology resources to resolve support issues
•Current MCSE certification in Windows 2003 or higher a must; with demonstrated
problem solving and troubleshooting skills in a production enterprise
environment
•Proven hands-on experience in deploying, supporting and troubleshooting Microsoft
Active Directory in a multi-site, multi-OU environment
•Must have 5+ years in hands-on administrative/maintenance in a multi-site,
large install base with Windows 2003/2008
•Experience supporting VMware 3x/4x ESX Infrastructure and Guest OS - desirable
•Must have demonstrated Advanced Microsoft-centric Network/Network Services
Support and Troubleshooting competencies
•Must have intermediate-level knowledge of Microsoft Core OS Services (I.e.
Active Directory and it’s dependencies, IIS, DNS, DHCP, Certificate Services,
etc.)
•Must have proven track record of working in a support environment and the
ability to interact between Executive banking representatives and Senior IT
staff to plan for and resolve complex technology based problems
Development Skills
•Must have working knowledge of VBScript, WMI, ADSI, Powershell and database
scripting
•Must have experience automating repetitive processes such as disk cleanups and
other issue remediation
•Working knowledge of Access databases, SQL Server 2005 databases - desirable
•Experience writing scripts and batch files to be used for deployment purposes
such as SCCM jobs - desirable
•SharePoint scripting and programming - desirable Start Time:12:00 AM