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Position Description:

Customer service/help desk experience. (Candidate will provide technical and application support to a designated number of State Agency Disability Determination Service Centers as a representative of SSA). Support will include trouble shooting production issues.

Must have excellent written and oral communication skills as candidate will support off-site DDS locations in various states. 

Skills Requirements:

Mandatory:

Excellent verbal and written communication skills.

Basic knowledge of MS SQL.

Ability to perform the following activities:

·     Coordination of all disability application activities with the DDS' and Federal Disability components.

·         Provide support that verifies the operational components involved in the disability-making process can operate in a fully electronic environment.

·         Analysis of technical issues experienced during the pre-implementation, implementation and post-implementation phases.

·     Provide input to the testing documentation in various environments.

·         Provide support for legacy system software to ensure that it will function properly for the users on the target production date.

·       Provide implementation dry run and support for disability software releases (requires occasional weekend support).

·       Support routine maintenance activities to ensure the successful continued operation of systems and programs.

·     Support post-implementation review activities and provide ongoing post-implementation maintenance support.

Recommended:

Requirements gathering/composition/analysis experience.

Validation or Testing background.

Technical Writing background.