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Complete Description:
The Senior HelpDesk Technician will be responsible for delivering Microsoft Exchange support to DC Government employees. The ideal candidate should have at least 7 years of IT enterprise support experience, with 3 years of experience supporting Microsoft Exchange in an enterprise environment. This candidate should possess a solid working knowledge of enterprise messaging environments including but not limited to AD, LDAP, Google Apps, Exchange 2007/2013, Blackberry Enterprise Server, and GOOD for Enterprise MDM and Air-Watch
Behavior Characteristics:
Must possess good communications skills, be organized, have ability to define and socialize new processes, able to effect change in a dynamic environment, comfortable working at many org levels, & must be team-oriented, performance-oriented
Skills:
|
Skill |
Required / Desired |
Amount |
of Experience |
Expertise Rating |
|
Working knowledge of Microsoft Exchange and Unified Messaging |
Required |
3 |
Years |
2 - Proficient |
|
Solid understanding of Active Directory |
Required |
3 |
Years |
2 - Proficient |
|
Experience with Quest Active Roles |
Required |
3 |
Years |
2 - Proficient |
|
Experience with Outlook 2007/2008 / 2010 / 2011 / 2013 |
Required |
5 |
Years |
3 - Expert |
|
Administration of mailboxes and user accounts |
Required |
4 |
Years |
3 - Expert |
|
Troubleshooting to resolve mail delivery issues |
Required |
4 |
Years |
3 - Expert |
|
Experience writing and maintaining messaging documentation (i.e. procedures, processes, standards, and knowledge articles for IT Support) |
Required |
3 |
Years |
3 - Expert |
|
Experience working as part of a Customer Service Department / Team |
Required |
4 |
Years |
3 - Expert |
|
Ability to communicate effectively with end-users as well as teammates |
Required |
5 |
Years |
3 - Expert |
