Job Seekers, Please send resumes to resumes@hireitpeople.com

Short Description:

The City of Columbus Department of Technology requires staff augmentation services to assist in end user support at the Department of Public Utilities.  Service is needed for up to one year.

Complete Description:

This is an URGENT need for a backfill !      Travel within the City of Columbus will be REQUIRED.  No reimbursement of expenses.     The worksite address is the Department of Public Utilities.

Resumes will be due to the manager on FRIDAY the 24th

Travel is required.

There are two home reporting bases.

It’s at our internal customers locations, but I have dedicated staff onsite reporting to those locations each day as their home base.

One is 910 Dublin Rd. Columbus OH

The other is 1250 Fairwood Ave. Columbus OH

The one team at 910 Dublin has building surrounding their main building of the 910 address. So within walking distance.

They also support a building on Idianola Ave. which requires travel in their own vehicle, transporting equipment.

The 1250 Fairwood team has more travel due to them supporting many of the remote sites (Water Plants/Sewer Plants, etc.)

I have a team member just last month who drove approximately 169 miles for that month.

Either of the Staff Aug employees could be asked to assist at either location, especially if we are deploying PC’s, so travel will be ongoing.

Resumes due to manager on Thursday June 19th.  F2F interviews will be Wednesday the 25th thru Friday the 27th.   

This is a long term assignment , min one year

 WORK REQUIRED:

1.) Responds to technology service desk trouble tickets to resolve most complex and advanced end user or

systemic problems with hardware, software, and peripherals through on-site or remote simulation and/or

re-creation of the user’s problem; responds to customer inquiries or determines appropriate resolution

path;

2.) Leads the deployment of computer hardware and/or software for specialized, departmental, enterprise, or

citywide systems and may involve creating standard disk images, desktop operating system standards, or

desktop operating system updates for deployment on citywide basis;

3.) Assists in the implementation and maintenance of the enterprise network system including WAN, LAN,

Internet, Intranet and other data/telecommunications networks;

4.) Troubleshoots, analyzes and resolves server and/or network problems using available technology;

5.) Evaluates requirements and components of systems, networks and software products for applicability,

adaptation and makes recommendations to management staff; tests new desktop solutions (e.g., hardware,

software) prior to implementation;

6.)Analyzes and evaluates the performance of systems’ resources including the network operating system,

physical LAN/WAN, servers, or applications performance;

7.) Optimizes and tunes various operating systems to resolve performance issues;

8.) Evaluates and tests network accessibility to diagnose user issues; corrects problem or refers to an

appropriate resolution path;

9.)Provides planning and support for enterprise installations as required; develops documentation and

design specifications to support current and planned server and network equipment configurations;

10.) Performs  duties for projects requiring evaluation and/or implementation of information

technology such as standard software suite upgrades, relocation and installation of equipment to new and

existing City facilities, and implementation of new citywide computer and peripheral standards; contacts

third party vendors for resolutions and workarounds regarding technical issues with hardware or

software;

11.) Provides support for the City’s various business application systems;

12.) Stays abreast of new technologies and industry standards;

MINIMUM QUALIFICATIONS

Possession of an associate’s degree with significant coursework (16 semester hours or 24 quarter hours) in

computer science, computer information systems, computer programming, systems analysis, or closely

related field and three (3) years of experience providing technical hardware/software support for desktop

systems and applications. Substitution(s): Possession of a bachelor’s degree in information systems or

closely related technical field may be substituted for the required education and two (2) years of experience.

Two (2) additional years of experience providing technical hardware/software support for desktop systems

and applications may be substituted for the associate’s degree.

Possession of a valid motor vehicle operator’s license.

KNOWLEDGE, SKILLS AND ABILITIES

Considerable knowledge of the methods and applications of data/telecommunications systems; considerable

knowledge of contemporary computer languages; general knowledge of servers and/or network structures of

large computer systems; general knowledge of research and problem-solving techniques; general knowledge

of hardware configuration and design, general knowledge of routers, switches hubs; knowledge of data

security management and security design; knowledge of communication protocols, routing protocols,

bridging, switching, gateways and high speed remote site links, knowledge of LAN/WAN, TCP/IP,

IPX/SPX, Internet and Intranet; knowledge of documentation and report writing procedures; ability to

analyze complex computer systems or networks, identify problems and develop effective solutions; ability

to communicate technical terms at a level appropriate to the audience; ability to maintain good working

relationships with business representatives, coworkers, other city employees.

Skills: