Job Seekers, Please send resumes to resumes@hireitpeople.com
Complete Description:
The candidate will provide help desk services for the Iowa Health Information Network (IHIN). They will setup users, reset passwords, inactivate/update users. They will also conduct portal training for new users and update technical documentation for the end user. Enter customer Opt-outs into the IHIN, they will run activity reports as needed. In addition they will conduct user acceptance testing for the IHIN Portal.
Skills:
|
Skill |
Required / Desired |
Amount |
of Experience |
|
Attention to Detail |
Required |
3 |
Years |
|
Communication Skills |
Required |
3 |
Years |
|
Phone Skills |
Required |
3 |
Years |
|
Experience with User Training |
Required |
3 |
Years |
|
Experience using a ticket tracking system |
Required |
3 |
Years |
|
Experience with working with a Vendor troubleshooting a 3rd party application |
Required |
3 |
Years |
|
Experience creating user documentation (training manual, cheat sheets, etc) |
Required |
3 |
Years |
