Job Seekers, Please send resumes to resumes@hireitpeople.com
Short Description:
The Technical Writer develops and maintains user and technical documentation and project process documentation for Application Teams.
Complete Description:
INTERVIEWS ARE IN PERSON, NO EXCEPTION. Resumes are due to the manager on Tuesday the 13th and interviews will be held on 1/23 9am - 12:00.
Scope of Work:
DPS is seeking an individual with expertise in designing , developing , and delivering effective Instructor Led Training (ILT) and self study learning materials for users of an IT application. This individual must have a strong background in all aspects of designing, developing, and delivering training for users of an IT systems, contributes to end user/organization success; serves as the subject matter expert for ILT including the capacity to serve in an instructor role. This will be to support the rewrite of the Automated Title Processing System (ATPS Blue) .
The Technical Writer develops and maintains user and technical documentation and project process documentation for Application Teams. Technical Writer understands the user’s view of applications and /or technology and is able to put procedures in a logical sequence. The experienced Technical Writer provides expertise on technical concepts of applications and /or user groups and structuring procedures in a logical sequence, due to a broad understanding of the applications within their Tower.
TW4
Years of Relevant Experience:
7 plus years
Preferred Education:
4 year college degree or equivalent technical study
Role Description:
All roles specified in TW3 plus the following:
•Ensure work remains within the agreed project scope.
•Coordinate work with other Lead Technical Writers as appropriate.
•Coordinate and procure the required skills and techniques required by the Application Teams for documentation needs.
•Communicate accurate and useful status reports to Group Lead and other management on a timely basis.
•Anticipate, identify, track and resolve issues and risks affecting own work and work of the Application Team. Develop contingency plans as necessary.
•Manage expectations of the Technical Writers’ internal and external customers.
•Define documentation quality standards as needed.
•Conduct post project reviews and quality assessments.
•Ensure that defined processes are followed.
•Communicate related improvement measures to the team.
•Communicate clearly to Technical Writers their goals, organizational philosophies, policies and procedures.
1. Some experience with different learning technologies, including web-based learning tools and other distance-learning technologies, including eLearning authoring tools (Lectora, Camtasia Studio, and SnagIT) is a plus.
2. Some experience developing Online Help using RoboHelp is a plus.
Skills:
|
Skill |
Required / Desired |
Amount |
of Experience |
|
All roles and responsibilities outlined in TW3 plus the following |
Required |
7 |
Years |
|
Experience using sound design principles and story telling skills to create easy to understand training materials |
Required |
6 |
Years |
|
Experience using sound design principles to create job aids, and Power Point presentations |
Required |
6 |
Years |
|
Experience using MS Word and SnagIT for designing and developing user and instructor guidesl |
Required |
6 |
Years |
|
Experience using MS Word and SnagIT for designing and developing job aids, PPT presentations, workbooks |
Required |
6 |
Years |
|
Experience in technical training or related field |
Required |
5 |
Years |
|
Experience as a subject matter expert designing and developing self study training materials |
Required |
5 |
Years |
|
Experience leading training sessions for 1-12 people |
Required |
5 |
Years |
|
Experience meeting with, understanding design expectations of clients, SMEs, other training members |
Required |
5 |
Years |
|
Experience /in depth understanding with curriculum development, ADDIE/SAM ,storyboarding and adult learning principles |
Required |
5 |
Years |
|
Experience to multi task and meet aggressive deadlines |
Required |
5 |
Years |
|
Experience with detailed requirement changes |
Required |
5 |
Years |
|
Experience working in a team oriented, collaborative nimble environment |
Required |
5 |
Years |
|
Experience with web based learning tools, distance learning technologies :ie, e-learning (see below) |
Highly desired |
4 |
Years |
|
tools (Lectora, Camtasia Studio and Snagit) is a plus |
Highly desired |
4 |
Years |
|
Experience developing online help using RoboHelp is a plus |
Highly desired |
2 |
Years |
|
Excellent interpersonal skills |
Required |
5 |
Years |
