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Complete Description:
Maintains current and new telecom contracts for content, value and cost-efficiency; analyzes and evaluates accuracy of Telecom network billing accounts; performs invoice analysis, validation, and payment approval; review budgets and SLAs; writes queries/reports, pull records from databases
Behavior Characteristics:
Thrives in a time-critical, results-oriented environment; interacts professionally with customers; can analyze and think critically; is detail-oriented; creatively solves problems; facilitates interagency cooperation; is aware of financial bottom line.
Skills:
Be able to forecast & monitor the telecom burn rates w/the approved budgets Required 5 Years 3 - Expert
Experience in analyzing vendor invoices Required 5 Years 3 - Expert
Experience in demonstrate analytical skill set and problem solving Required 5 Years 3 - Expert
Experience in validating the ordered vs. Billed Services Required 5 Years 3 - Expert
Experience in work on dispute resolution process with telecom vendors Required 5 Years 3 - Expert
Experience in write queries/reports, pull records from database (MS SQL) Required 3 Years 2 - Proficient
Knowledge of contractual, budgetary and financial practices and procedures Required 5 Years 3 - Expert
Maintain excellent customer service & open communication w/customers & mgmt Required 5 Years 3 - Expert
Prior exp maintaining, administering telecom contracts & invoices Required 5 Years 3 - Expert
Broadly-based knowledge of telecom systems and services Highly desired 5 Years 3 - Expert
Experience in working on CRM and Telecom Order Management application Highly desired 5 Years 3 - Expert
Experience in writing service level agreements for different products & svcs Highly desired 4 Years 2 - Proficient
General knowledge of VoIP & Video Svcs & Web & Audio conferencing solutions Highly desired 3 Years 1 - Basic
Good working knowledge of latest telecommunications technologies Highly desired 3 Years 1 - Basic
Working knowledge of Database platforms Highly desired 4 Years 2 - Proficient
Experience in SQL Reporting Services Desired 3 Years 1 - Basic