Job Seekers, Please send resumes to resumes@hireitpeople.com

Complete Description:

Resumes will be due to the manager on Wednesday 2/11. In person interviews .  Please make sure your candidate's resume is in the OHIO MSP template and the skill tab is filled out completely.

Note:  We are looking for individuals with heavy ServiceNow experience not systems administrators.

The Department of Transportation is seeking are ServiceNow Product Specialist to assist them with their ServiceNow application.

The Product Specialist  Consultant will be  responsible for the successful delivery of ServiceNow's solutions and services, in a client consulting environment.

Responsibilities

Lead all technical aspects of project delivery and solution delivery including:

•             Application UI Configuration.

•             Workflow Configuration.

•             Development of required client specific reporting.

•             Development of requirement integration components (SSO, LDAP, etc).

•             Interface with ServiceNow technical teams, such as Cloud Infrastructure, to successfully set up the SaaS platform.

•             Be a key member of the overall implementation project team.

•             Prepare all client facing and internal deliverables that are technology related.

•             Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

Experience Required

Proven experience as a key technical resource leading the development of solutions in client environments.

•             Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and of working in a SaaS environment.

•             Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.

•             Strong communication skills (both written and verbal).

•             Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery

The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users.  The Product Specialist may own part of a product, all of one, or several products depending on the nature of the product(s) and their use. The Product Specialist requires significant to expert experience and skills in the product supported.  The Product Specialist will usually also have significant experience in the operating environment(s) (e.g., HP/UX, NT, MVS, etc.) on which the product is implemented.  If the product is one that was internally developed, the supporting PS should also have most of the skills of a Programmer. The Product Specialist is responsible for collaborating with Technical Architecture Specialist, System Specialists, Programmers and vendors to ensure and enhance the use of the product and effect migration to new versions of a product.

Years of Relevant Experience:

3 to 4 years

Preferred Education:

4 year college degree or equivalent technical study.

Role Description:

All roles specified in PS1 plus the following:

•Actively contribute as an expert or actual designer.

•Coordinate product design reviews to verify that design meets quality standards and functional/technical requirements.

•Provide accurate estimates for design and programming efforts for system changes and enhancements.

•Coordinate enhancements to business and logical data models with data base administration to make the appropriate changes to the physical data model.

•Confirm that technical architecture will support all changes required by product enhancements.

•Effectively lead product tests and trials.

•Identify appropriate business examples to illustrate key concepts / features.

•Anticipate, identify, track and resolve issues and risks affecting own work and work of the Application Team.  Develop contingency plans as necessary.

•Apply specific expertise to ensure that products meet defined customer objectives.

•Anticipate and resolve issues specific to the team.

•Determine time estimates and schedule for own work and resolve issues in a timely manner.

•Identify and track issues, risks and action items.

Skills: