Job Seekers, Please send resumes to resumes@hireitpeople.comThe Technical Writer develops and maintains user and technical documentation and project process documentation for Application Teams.
Scope of Work:
DPS is seeking an individual with expertise in designing , developing , and delivering effective Instructor Led Training (ILT) and self study learning materials for users of an IT application. This individual must have a strong background in all aspects of designing, developing, and delivering training for users of an IT systems, contributes to end user/organization success; serves as the subject matter expert for ILT including the capacity to serve in an instructor role. This will be to support the rewrite of the Automated Title Processing System (ATPS Blue) .
TW4
Years of Relevant Experience:
7 plus years
Preferred Education:
4 year college degree or equivalent technical study
Role Description:
All roles specified in TW3 plus the following:
1. Strong communication/ leadership skills.
2. Strong influence, collaboration and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
6. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
7. Have excellent organizational skills, proven analytical, planning, problem solving and decision-making skills.
8. Must be knowledgeable in the English language/speak clearly and understandably using the English language.
9. Exceptional conflict management skills.
10. Clarify ambiguous user requirements to create clear and verifiable requirements.
11. Ability to effectively prioritize and execute tasks in a fast paced environment.
12. Extensive knowledge of Microsoft Excel, SharePoint, Visio, Project and PowerPoint.
13. Self- motivated, results driven, and commitment oriented. Builds strong working relationship with SME’s, Development and QA teams.
14. Interact with project stakeholders as needed to clarify training requirements.
15. Knowledge of UML diagrams- business model diagram, process flow, flow charts etc. (should be familiar with MS Visio).
16. Maintain project plan, issues log, action item log, meeting agenda, meeting minutes and other artifacts as required to do job.
REQUIRED
1. Minimum six (6) years’ verifiable and demonstrable experience using sound design principles and story-telling skills to create easy-to-understand printed training materials, job aids, and PowerPoint presentations.
2. Minimum six (6) years’ verifiable and demonstrable experience using MS Word and SnagIt for designing and developing user guides, instructor guides, job aids, PowerPoint presentations and workbooks, for classroom use and for end user self-study.
3. Minimum five (5) years’ verifiable and demonstrable experience in technical training or related field.
4. Minimum three (3) years’ verifiable and demonstrable experience in the training work stream on a SDLC project
5. Acts as the subject matter expert for designing and developing self-study training materials.
6. Experience leading training sessions for 1-12 staff.
7. Partners with the client, SMEs and other training team members to understand and meet their design expectations for a blended learning solution.
8. In-depth understanding of curriculum development, ADDIE/SAM, storyboarding, and adult learning principles.
9. Naturally inquisitive and proven self-starting attitude for learning a complex business process IT application.
10. Ability to multi- task and meet aggressive deadlines.
11. Pay detail attention to requirement changes.
12. Experience working in a team-oriented, collaborative nimble environment.
DESIRED
1. Some experience with different learning technologies, including web-based learning tools and other distance-learning technologies, including eLearning authoring tools (Lectora, Camtasia Studio, and SnagIT) is a plus.
Required / Desired Skills
Skill | Required / Desired | Amount | of Experience |
All roles and responsibilities outlined in TW3 plus the following | Required | 7 | Years |
Experience using sound design principles and story telling skills to create easy to understand training materials | Required | 6 | Years |
Experience using sound design principles to create job aids, and Power Point presentations | Required | 6 | Years |
Experience using MS Word and SnagIT for designing and developing user and instructor guidesl | Required | 6 | Years |
Experience using MS Word and SnagIT for designing and developing job aids, PPT presentations, workbooks | Required | 6 | Years |
Experience in technical training or related field | Required | 5 | Years |
Experience as a subject matter expert designing and developing self study training materials | Required | 5 | Years |
Experience leading training sessions for 1-12 people | Required | 5 | Years |
Experience meeting with, understanding design expectations of clients, SMEs, other training members | Required | 5 | Years |
Experience /in depth understanding with curriculum development, ADDIE/SAM ,storyboarding and adult learning principles | Required | 5 | Years |
Experience in the training work stream on a full software development life cycle project | Required | 3 | Years |
Experience with detailed requirement changes | Required | 5 | Years |
Experience working in a team oriented, collaborative nimble environment | Required | 5 | Years |
Experience with web based learning tools, distance learning technologies :ie, e-learning (see below) | Highly desired | 4 | Years |
tools (Lectora, Camtasia Studio and Snagit) is a plus | Highly desired | 4 | Years |
Experience developing online help using RoboHelp is a plus | Highly desired | 2 | Years |
Excellent interpersonal skills | Required | 5 | Years |
Naturally inquisitive and proven self starting attitude for learning a complex business process IT application | Required | 5 | Years |
