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Primary Skills: -Office 365 -Exchange 2007/10 -IIS -Active Directory

Description:-

*100% remote tech support/help desk
*All Shifts--24/7 operation
*Duration: 1 year
No Visa Restrictions


Responsibilities:
We are looking for thoughtful, analytical, and high energy Onboarding Analyst to join a new team that will be responsible for delivering onboarding support services. The Onboarding Analyst role will be responsible for the technical aspects of onboarding customers and partners which includes providing proactive guidance and remediation assistance. You will help transform the traditional on premises deployment approach to an automated Onboarding Service for businesses.
The ideal candidate will have a four-year degree or the equivalent in work experience and preferably 5 years customer support experience. Deep understanding of processes and methods to troubleshoot customer issues and improve the customer experience. High Attention to detail with the ability to understand complex workflow systems. The successful candidate will have the ability to communicate effectively with corporate customers, possess an understanding of the onboarding process and demonstrate a vision for the future of support. Candidate should also have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others.

Primary Skills: 2-3 must have skills/experience:
-Office 365
-Exchange 2007/10
-IIS
-Active Directory
-Exchange specific knowledge; Strong technical background, Experience with and understanding of mail transport fundamentals (POP/IMAP/SMPT)