Job Seekers, Please send resumes to resumes@hireitpeople.com
This role is focused on level 1 help desk phone support, primarily with system access issues and password support. Must be able to operate in a call center environment around ringing phones and other support team members.
The ideal candidate must have excellent customer service and communications skills.
Candidate must be able to:
- handle difficult situations with clients and turn them into a win for the service desk team
- initiate trouble tickets from a service desk system
- answer how-to questions and resolve issues related to system access and password creation/reset
- maintain a positive outlook, be professional, and provide excellent customer service
Greater detail outlined in the skills matrix.
Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
At least 3 years of relevant experience working in a technical IT call center environment.
Skill | Required / Desired | Amount | of Experience |
Ability to talk with business users who have limited IT knowledge about their issues | Required | 3 | Years |
Knowledge of remote VPN process and troubleshooting | Required | 3 | Years |
Ability to work with, and understand all Microsoft Office applications to assist callers | Required | 3 | Years |
Experience supporting of Microsoft Windows 7 | Required | 3 | Years |
Ability to enter tickets into a service desk call center application | Required | 3 | Years |
