Job Seekers, Please send resumes to resumes@hireitpeople.com
Complete Description:
Program seeking a Lead Network Consultant to provide mentoring to Desktop Technicians, Network Engineers, and Call Center Analysts. Lead Consultant is required to have a strong understanding of multiple Operating Systems such as Apple OS, Windows 7/8, and tablets along with any major enterprise application support. Lead Consultant is required to have 5+ years of experience in troubleshooting laptops, desktops, printers, scanners, tablets, projectors, and troubleshooting LAN/WAN networking. Lead Consultant is required to have experience in RemedyForce Ticketing system and exceed program SLA’s based on prior experience. Lead Consultant must have knowledge in Active Directory and be able to perform and train account management and group policy administering.
Lead Consultant must act as a Team Lead for administration and maintenance infrastructure as directed by IT Managers. They must oversee configurations of LAN/WAN optimization, infrastructure support, and special project deployments.
Behavior Characteristics:
Interpersonal, team-oriented, customer service skills, leadership abilities, soft skills, self-motivated, professional, strong analytical with detailed oriented skills. Must have excellent verbal/written communication skills and composed of distress.
Skills:
Skill | Required / Desired | Amount | of Experience | Expertise Rating |
Provide direct desktop support | Required | 5 | Years | 3 - Expert |
Expertise in supporting Microsoft based HW/SW (2000, XP, and higher) | Required | 5 | Years | 3 - Expert |
Experience and working knowledge of MAC OS 10.X & Office 2008 | Required | 5 | Months | 2 - Proficient |
Configure and troubleshoot wireless connectivity | Required | 2 | Years | 2 - Proficient |
Experience with LAN/WAN connectivity issues (toning/tracing ports) | Desired | 2 | Years | 2 - Proficient |
Experience and use of remote control tool sets (LANDesk and DameWare) | Required | 2 | Years | 2 - Proficient |
Experience and working knowledge of Active Directory & Active Server Role | Highly desired | 2 | Years | 2 - Proficient |
Experience and knowledge of ghosting software & support of specialized apps | Highly desired | 3 | Years | 2 - Proficient |
Experience with Call Tracking Systems (preferably Remedy ITSM) | Required | 2 | Years | 2 - Proficient |
Troubleshoot, diagnose, resolve and document technical service requests | Required | 5 | Years | 3 - Expert |
MCSA or MCSE | Nice to have |
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All candidates interviewed are required to take & pass technical exam.
