Job Seekers, Please send resumes to resumes@hireitpeople.com
Complete Description:
Program seeking a Lead Network Consultant to provide mentoring to Desktop Technicians, Network Engineers, and Call Center Analysts. Lead Consultant is required to have a strong understanding of multiple Operating Systems such as Apple OS, Windows 7/8, and tablets along with any major enterprise application support. Lead Consultant is required to have 5+ years of experience in troubleshooting laptops, desktops, printers, scanners, tablets, projectors, and troubleshooting LAN/WAN networking. Lead Consultant is required to have experience in RemedyForce Ticketing system and exceed program SLA’s based on prior experience. Lead Consultant must have knowledge in Active Directory and be able to perform and train account management and group policy administering.
Lead Consultant must act as a Team Lead for administration and maintenance infrastructure as directed by IT Managers. They must oversee configurations of LAN/WAN optimization, infrastructure support, and special project deployments.
Skills:
Skill | Required / Desired | Amount | of Experience | Expertise Rating |
Establish and follow best practices and policies for installing, configuring, maintaining, and troubleshooting hardware/software peripherals | Required | 5 | Years | 3 - Expert |
Expertise in supporting Microsoft based HW/SW (2000, XP, and higher) | Required | 5 | Years | 3 - Expert |
Experience and working knowledge of MAC OS 10.X & Office 2008 or higher | Required | 5 | Years | 3 - Expert |
Designs, configuration, and maintenance of wireless router and configuration. | Required | 5 | Years | 3 - Expert |
Experience with LAN/WAN connectivity issues (toning/tracing ports) | Required | 5 | Years | 3 - Expert |
Experience and use of remote control tools (Landesk/Bomgar) | Required | 5 | Years | 3 - Expert |
Experience and working knowledge of Active Directory & Active Server Role | Required | 5 | Years | 3 - Expert |
Experience and knowledge of ghosting software & support of specialized apps | Required | 5 | Years | 3 - Expert |
Experience with Call Tracking Systems (preferably Remedy ITSM) | Required | 5 | Years | 3 - Expert |
Troubleshoot, diagnose, resolve and document technical service requests | Required | 5 | Years | 3 - Expert |
MCITP (Windows 2008 or higher) | Required |
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Maintain Inventory of equipment hardware and documentation of vendor activities | Required | 2 | Years | 1 - Basic |
Project plan and research development methodology for testing network performance and statistics | Required | 2 | Years | 2 - Proficient |
APPLE (Any MAC OS certification) | Highly desired |
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Design and implement strategic plans to ensure network, telecomm, and video infrastructure peripherals are met | Required | 2 | Years | 1 - Basic |
Microsoft Exchange Messaging Server configuration and troubleshooting | Required | 5 | Years | 3 - Expert |
Print Server/File Management configuration and troubleshooting | Required | 5 | Years | 3 - Expert |
All candidates interviewed are required to take & pass technical exam.
Candidate will have to bring his own laptop and smartphone. Client or vendor will not be providing it.
