Resource in this position will be responsible for systems analysis, problem determination, and resolution of medium to complex assignments and work roles of SAP BASIS and potentially SAP Security within the new ITS (Integrated Tax System) Modernization project.  These tasks include OS programming skills as needed.

Responsibilities will include:

Providing technical support and solution for all SAP needed applications and systems such as:

Systems:

-ECC 6.0

-CRM 7.0

-Solution Manager (with Charm)

-BI/BW

-BOBJ

-CPS

Applications:

-Transports

-System installations

-System updates (Support Pack Stacks and Enhancement Packs)

-Spool and Storage cleanup

Developing, maintaining, and publishing documentation for all SAP/TRM FRICE-W areas, and all other areas of involvement.

Taking initiative to learn and maintain knowledge of the various software products used by the respective systems to ensure a quick response time to problem resolution, as well as the ability to inform users, our integrator, the Business team, the Functional Team, and ITS Technical Division management.

Maintaining familiarity with the state of the art principles, procedures, software and techniques related to the SAP/TRM solution

Using appropriate tools and methods to define and analyze the user requirements, and to develop the external design as needed.

Using appropriate tools and methods to develop the detail system design, including data structure, processing specifications and output prototypes.

Designing solutions for complex problems.

Providing appropriate user documentation where needed.

Overseeing the effective utilization of hardware, software, personnel and other resources in meeting assigned goals and objectives of the ITS Technical Division and the Modernization Project.

Overseeing compliance with procedural standards for preparing technical and administrative tasks, and participates in developing additional technical standards appropriate to the section.

Preparing reports to supervisor on project status, resource commitments, and technical problems.

Ensuring that bureau and departmental security policies and guidelines are adhered to within assigned system applications.

Performing other related duties as required.

In accordance with the terms of Contract No. 4400007198 and the duties of staff augmentation personnel outlined therein, staff augmentation personnel shall provide complete knowledge transfer to the Department of all tasks and projects assigned by the Department. Knowledge transfer includes complete written documentation including systems design, technical design and specifications, and coding to the Department for all tasks and projects to which personnel are assigned.

CONTRACTOR POSITIONS/HOURS CONTINGENT ON BUDGET/FUNDING. ALL HOURS/COSTS ARE ESTIMATED.