Job Seekers, Please send resumes to resumes@hireitpeople.comThe Service Desk Analyzes and troubleshoots computer support problems and applies his or her understanding of computer software and hardware products and services to resolve user problems.
Initial assignment will be thru June 30, FY15. Extension thru June FY16
Interviews are IN PERSON ONLY, no exceptions.
SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This consultant must have excellent interpersonal skills! DPS is transitioning a business customer over to IT and this consultant must be able to help affect change. The resource will be taking calls, imaging PCs desktops, providing desktop support services. Be able to discern when the ticket should go to the technical architects. Proactive, be able to know when a process should be automated and how to achieve that
This position will function as a highly skilled Service Support Specialist with specific responsibilities that include:
1. Understanding of Desktop Support and Services.
2. Understanding of Active Directory, user authentication and authorization and identify and access management.
3. Uses creativity and innovation to automate and streamline processes and procedures.
4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.
5. Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production.
6. Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT
7. Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.
Skill | Required / Desired | Amount | of Experience |
All roles and responsibilities listed in SD1 plus the following | Required | 10 | Years |
Total IT experience | Required | 8 | Years |
Experience with Active Directory, user authentication and authorization, identify and access management | Required | 8 | Years |
Experience in Desktop support and Customer Services | Required | 8 | Years |
Experience in identifying symptoms and research cause in a systematic way, understand process to test and put changes in production | Required | 8 | Years |
Experience in contributing to continuous process improvements to increase efficiencies | Required | 8 | Years |
Experience in Networking to include PING,NETSTAT, DHCP, DNS, and NSLOOKUP | Required | 8 | Years |
Experience learning new tools (Varonis ) to clean up and audit unstructured data and AD and NTFS permissions | Required | 3 | Years |
Certifications A+ series | Highly desired | 2 | Years |
Certifications in Microsoft tools and technology | Highly desired | 2 | Years |
Must have Excellent communication and interpersonal skills | Required | 10 | Years |
Excellent analysis and problem solving skills | Required | 10 | Years |
