Job Seekers, Please send resumes to resumes@hireitpeople.com

Complete Description:-

Must be capable of working in a Call Center and/or Onsite role by effectively listening, analyzing/documenting issues, carrying out solutions and/or escalating issues, and tracking to completion. Work with end users to identify and resolve computer hardware and software issues, install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, strong TCP/IP network troubleshooting, extensive Active Directory knowledge, project deployments, and other related duties as assigned. Maintain up-to-date knowledge of hardware and software specifications. Must be experienced in Windows 7 and 8, MAC OS, Microsoft Office, Printer/Scanner Peripherals, and mobile/tablet devices. 

The preferred candidate must have excellent verbal and written skills in order to provide support; must be able to communicate with the customer in a clear and concise manner. The preferred candidate must have strong customer service and troubleshooting skills.

Must be flexible to 24/7 shifts, may require work on weekends & after normal business hours.  Adhering and working within established policy and procedures within the Call Center and Agency Code of Conduct. Meeting and exceeding established programs SLA's.

If necessary, the preferred candidate will be subject to written and scenario based testing in: customer service and technical proficiencies.

Behavior Characteristics:-

Interpersonal, team-oriented, customer service skills, leadership abilities, soft skills, self-motivated, professional, strong analytical with detailed oriented skills.  Must have excellent verbal/written communication skills and composed of distress.

Skills: